M-Paisa turns your mobile phone into a digital wallet, which you can use it to receive cash and make payments anytime, anywhere. It’s fast and secured. Best of all, M-Paisa services are available countrywide, and are supported by the largest agent network in the country.
WHAT CAN M-PAISA DO?
- Send money anywhere, anytime across Afghanistan in an easy, fast and secure way.
- Buy airtime for yourself or for others from your M-Paisa wallet or from an M-Paisa agent
- Withdraw cash from your mobile wallet at any M-Paisa agent outlet or partner institutions, and ATMs located everywhere across the country
- Pay bills for electricity, medicine, cable TV etc. from your phone and save time
- Make payments for your shopping, groceries, air ticket and other services.
- Pay loan for Micro Finance Institutions’ loan through this pay loan option. You’ll save time, cost of travel and enjoy better rates of repayment
- Transfer your salary directly to your M-Paisa wallet
- Access your bank account from your phone and transfer funds to your M-Paisa wallet. You can move funds between your M-Paisa wallet and bank account if you have linked your bank account to M-Paisa wallet.
How to register M-Paisa service?
To enjoy M-Paisa, register for FREE at any of our authorized M-Paisa agents countrywide. The following documents are required:
- Roshan SIM Card (Mobile number)
- Tazkira (national Id) original copy
- Recent passport size color photo.
What can a M-Paisa agent do?
Visit an M-Paisa Agent to:
- Deposit cash into your M-Paisa wallet
- Withdraw cash from your M-Paisa wallet
- Buy airtime for your or any other Roshan number. You can buy credit to both M-paisa registered and non-registered customers
- Register to access M-Paisa services
Where can I find an M-Paisa agent?
Where can I use M-Paisa?
Which banks offer M-Paisa Service?
- DO I NEED TO GET REGISTERED AGAIN IF MY SIM IS ALREADY REGISTERED IN ROSHAN?
Yes, even when your SIM Card is registered, you will need to activate M-Paisa services by registering at an agent location.
- WILL I BE CHARGED TO REGISTER FOR M-PAISA?
No, M-Paisa registration is free of charge
- CAN I HAVE TWO ACCOUNTS AT THE SAME TIME?
No, according to regulations issued by Da Afghanistan Bank, a M-Paisa customer can only register once and maintain one account at a time.
- CAN I REGISTER FOR M-PAISA IF I AM NOT A ROSHAN CUSTOMER?
M-Paisa is a service offered through Roshan. To register for M-Paisa, you need to have an active Roshan SIM Card.
- I HAVE FORGOTTEN MY PIN, WHAT DO I NEED TO DO?
You should call M-Paisa Helpline on 313 (Roshan Users) or 0799971313 (Other Networks) for help on PIN Reset.
- CAN I KEEP OTHER CURRENCIES LIKE DOLLARS IN MY ACCOUNT?
No, according to regulations issued by Da Afghanistan Bank, M-Paisa is only available on local currency.
- CAN ANYONE ELSE USE MY M-PAISA ACCOUNT IF I’M NOT AVAILABLE?
M-Paisa accounts are secured through a secret PIN code only issued to you. So, no one can have access to your M-Paisa account without your PIN. However, during the process of registration, you can introduce a beneficiary via the registration form who can be granted access to your account in your unavailability.
- DO I NEED A BANK ACCOUNT TO HAVE M-PAISA ACTIVATED IN MY PHONE?
No it’s not mandatory to have a bank account; in fact M-Paisa offers you more services and convenience than a bank account.
- CAN I ACCESS MONEY IN MY BANK ACCOUNT THROUGH M-PAISA?
Yes, you can link your M-Paisa wallet to your bank account. This way, you can transfer money from your bank account to M-Paisa and vice versa. You can also check your bank account balance.
- DO I LOSE MY MONEY IF I LOSE MY SIM CARD?
No, your money is intact even if you were to lose your SIM Card. We advise you to immediately call M-Paisa Helpline to have your account frozen.
You can then visit a Roshan outlet to replace your lost SIM Card and re-activate M-Paisa services.
- WHAT DO I DO IF I SEND MONEY TO THE WRONG M-PAISA ACCOUNT?
Customers are advised to keenly follow the pop up messages after every transaction to conform every transaction. However, in the event that this happens, immediately call the M-Paisa Helpline for help.
- CAN I WITHDRAW MONEY FROM AN AGENT LOCATION IF I HAVE FORGOTTEN MY ID CARD/ NID (TAZKIRA)?
No, it is a regulatory requirement to identify yourself before a withdrawal transaction can be processed by an agent to make yourself identified.
- CAN I BUY AIRTIME FOR OTHER MOBILE OPERATORS?
Currently, you are only allowed to buy airtime to friends and family members holding a Roshan SIM Card.
- WHAT ARE THE M-PAISA TRANSACTION CHARGES?
You will find M-Paisa service charges at any agent outlet, M-Paisa website or by calling the M-Paisa Helpline.