M-Paisa

ABOUT M-PAISA

M-Paisa turns your mobile phone into a digital wallet, which you can use it to receive cash and make payments anytime, anywhere. It’s fast and secured. Best of all, M-Paisa services are available countrywide, and are supported by the largest agent network in the country.

WHAT CAN M-PAISA DO?

  • Send money anywhere, anytime across Afghanistan in an easy, fast and secure way.
  • Buy airtime for yourself or for others from your M-Paisa wallet or from an M-Paisa agent
  • Withdraw cash from your mobile wallet at any M-Paisa agent outlet or partner institutions, and ATMs located everywhere across the country
  • Pay bills for electricity, medicine, cable TV etc. from your phone and save time
  • Make payments for your shopping, groceries, air ticket and other services.
  • Pay loan for Micro Finance Institutions’ loan through this pay loan option. You’ll save time, cost of travel and enjoy better rates of repayment
  • Transfer your salary directly to your M-Paisa wallet
  • Access your bank account from your phone and transfer funds to your M-Paisa wallet. You can move funds between your M-Paisa wallet and bank account if you have linked your bank account to M-Paisa wallet.

How to register M-Paisa service? 

To enjoy M-Paisa, register for FREE at any of our authorized M-Paisa agents countrywide. The following documents are required:

  • Roshan SIM Card (Mobile number)
  • Tazkira (national Id) original copy
  • Recent passport size color photo.

What can a M-Paisa agent do?  

Visit an M-Paisa Agent to:

  • Deposit cash into your M-Paisa wallet
  • Withdraw cash from your M-Paisa wallet
  • Buy airtime for your or any other Roshan number. You can buy credit to both M-paisa registered and non-registered customers
  • Register to access M-Paisa services

Where can I find an M-Paisa agent?  

Click here for the full list of locations.

Where can I use M-Paisa? 

Click here for the full list of outlets where you can pay for goods and services with M-Paisa.

Which banks offer M-Paisa Service?  

Click here for the full list of locations where you can find M-Paisa Bank Partners services. M-Paisa has partnered with local commercial banks to offer services like cash deposits and withdrawals. The banks include Azizi Bank, AIB Bank and AUB Bank.

M-Paisa FAQ’s  

    • DO I NEED TO GET REGISTERED AGAIN IF MY SIM IS ALREADY REGISTERED IN ROSHAN?

Yes, even when your SIM Card is registered, you will need to activate M-Paisa services by registering at an agent location.

    • WILL I BE CHARGED TO REGISTER FOR M-PAISA?

No, M-Paisa registration is free of charge

    • CAN I HAVE TWO ACCOUNTS AT THE SAME TIME?

No, according to regulations issued by Da Afghanistan Bank, a M-Paisa customer can only register once and maintain one account at a time.

    • CAN I REGISTER FOR M-PAISA IF I AM NOT A ROSHAN CUSTOMER?

M-Paisa is a service offered through Roshan. To register for M-Paisa, you need to have an active Roshan SIM Card.

    • I HAVE FORGOTTEN MY PIN, WHAT DO I NEED TO DO?

You should call M-Paisa Helpline on 313 (Roshan Users) or 0799971313 (Other Networks) for help on PIN Reset.

    • CAN I KEEP OTHER CURRENCIES LIKE DOLLARS IN MY ACCOUNT?

No, according to regulations issued by Da Afghanistan Bank, M-Paisa is only available on local currency.

    • CAN ANYONE ELSE USE MY M-PAISA ACCOUNT IF I’M NOT AVAILABLE?

M-Paisa accounts are secured through a secret PIN code only issued to you. So, no one can have access to your M-Paisa account without your PIN. However, during the process of registration, you can introduce a beneficiary via the registration form who can be granted access to your account in your unavailability.

    • DO I NEED A BANK ACCOUNT TO HAVE M-PAISA ACTIVATED IN MY PHONE?

No it’s not mandatory to have a bank account; in fact M-Paisa offers you more services and convenience than a bank account.

    • CAN I ACCESS MONEY IN MY BANK ACCOUNT THROUGH M-PAISA?

Yes, you can link your M-Paisa wallet to your bank account. This way, you can transfer money from your bank account to M-Paisa and vice versa. You can also check your bank account balance.

    • DO I LOSE MY MONEY IF I LOSE MY SIM CARD?

No, your money is intact even if you were to lose your SIM Card. We advise you to immediately call M-Paisa Helpline to have your account frozen.

You can then visit a Roshan outlet to replace your lost SIM Card and re-activate M-Paisa services.

    • WHAT DO I DO IF I SEND MONEY TO THE WRONG M-PAISA ACCOUNT?

Customers are advised to keenly follow the pop up messages after every transaction to conform every transaction. However, in the event that this happens, immediately call the M-Paisa Helpline for help.

    • CAN I WITHDRAW MONEY FROM AN AGENT LOCATION IF I HAVE FORGOTTEN MY ID CARD/ NID (TAZKIRA)?

No, it is a regulatory requirement to identify yourself before a withdrawal transaction can be processed by an agent to make yourself identified.

    • CAN I BUY AIRTIME FOR OTHER MOBILE OPERATORS?

Currently, you are only allowed to buy airtime to friends and family members holding a Roshan SIM Card.

    • WHAT ARE THE M-PAISA TRANSACTION CHARGES?

You will find M-Paisa service charges at any agent outlet, M-Paisa website or by calling the M-Paisa Helpline.